@font-face{font-family:'Vazirmatn';src:url('/assets/fonts/Vazirmatn-Regular.ttf') format('truetype');font-weight:400;font-display:swap}
@font-face{font-family:'Vazirmatn';src:url('/assets/fonts/Vazirmatn-SemiBold.ttf') format('truetype');font-weight:600;font-display:swap}
@font-face{font-family:'Vazirmatn';src:url('/assets/fonts/Vazirmatn-ExtraBold.ttf') format('truetype');font-weight:800;font-display:swap}

:root{
  --ink:#0f172a; --ink-2:#334155; --muted:#64748b; --faint:#94a3b8;
  --line:#e6e9f2; --line-soft:#eef1f8;
  --primary:#6366f1; --primary-dark:#4338ca; --primary-soft:#eef2ff;
  --night:#0b0f24; --night-2:#151b3d;
  --bg:#f4f6fb; --card:#fff;
  --ok:#059669; --ok-soft:#ecfdf5;
  --warn:#b45309; --warn-soft:#fffbeb;
  --danger:#b91c1c; --danger-soft:#fef2f2;
  --r:18px; --r-sm:12px;
  --sh:0 1px 2px rgba(15,23,42,.04), 0 8px 24px rgba(15,23,42,.06);
  --sh-lg:0 20px 50px rgba(15,23,42,.12);
}
*,*::before,*::after{margin:0;padding:0;box-sizing:border-box}
html{scroll-behavior:smooth}
body{font-family:'Vazirmatn',system-ui,sans-serif;background:var(--bg);color:var(--ink);line-height:1.9;-webkit-font-smoothing:antialiased;
  min-height:100vh;display:flex;flex-direction:column}
body>.topbar{flex:0 0 auto}
a{color:inherit;text-decoration:none}
img{max-width:100%;display:block}
.container{max-width:1080px;margin:0 auto;padding:0 20px}

/* ══ TOPBAR ══ */
.topbar{background:linear-gradient(115deg,var(--night) 0%,var(--night-2) 55%,#2a2170 100%);color:#fff;position:relative;overflow:hidden}
.topbar::after{content:"";position:absolute;inset:0;background:radial-gradient(680px 180px at 88% -30%,rgba(129,140,248,.45),transparent 70%);pointer-events:none}
.topbar-inner{position:relative;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:70px;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:11px;font-weight:800;font-size:1.05rem;letter-spacing:-.2px}
.brand-mark{width:34px;height:34px;border-radius:11px;background:linear-gradient(135deg,#818cf8,#6366f1);display:grid;place-items:center;font-size:1rem;box-shadow:0 6px 16px rgba(99,102,241,.45)}
.nav{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:.9rem}
.nav a{padding:7px 13px;border-radius:10px;color:#cbd5e1;transition:.15s}
.nav a:hover{background:rgba(255,255,255,.10);color:#fff}
.nav a.active{background:rgba(255,255,255,.14);color:#fff;font-weight:600}
.nav .who{display:flex;align-items:center;gap:8px;margin-inline-start:6px;padding-inline-start:14px;border-inline-start:1px solid rgba(255,255,255,.16);color:#e2e8f0;font-size:.86rem}
.nav .avatar{width:28px;height:28px;border-radius:50%;background:linear-gradient(135deg,#a5b4fc,#6366f1);display:grid;place-items:center;font-size:.78rem;font-weight:600;color:#fff}
.nav .logout{color:#fca5a5}
.nav .logout:hover{background:rgba(248,113,113,.16);color:#fecaca}

main.container{padding-top:30px;padding-bottom:56px;flex:1 0 auto;width:100%}

/* ══ HEAD ══ */
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:22px}
.page-head h1{font-size:1.5rem;font-weight:800;letter-spacing:-.4px;line-height:1.5}
.page-head .sub{color:var(--muted);font-size:.88rem}
.crumb{display:inline-flex;align-items:center;gap:6px;color:var(--muted);font-size:.85rem;margin-bottom:6px}
.crumb a:hover{color:var(--primary-dark)}

/* ══ CARD ══ */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh);padding:26px;margin-bottom:20px}
.card.tight{padding:0;overflow:hidden}
.card-title{font-weight:600;font-size:1rem;margin-bottom:16px;display:flex;align-items:center;gap:8px}
.empty{text-align:center;padding:52px 26px}
.empty .ico{width:64px;height:64px;margin:0 auto 14px;border-radius:20px;background:var(--primary-soft);display:grid;place-items:center;font-size:1.7rem}
.empty p{color:var(--muted);margin-bottom:18px}
.muted{color:var(--muted);font-size:.85rem}
.hint{margin-top:18px;color:var(--muted);font-size:.8rem;text-align:center;line-height:2}
.hint a{color:var(--primary-dark);font-weight:600}

/* ══ AUTH ══ */
.auth-wrap{display:flex;justify-content:center;padding:12px 0 40px}
.auth-card{max-width:430px;width:100%;padding:34px}
.auth-icon{width:56px;height:56px;border-radius:18px;background:linear-gradient(135deg,var(--primary),var(--primary-dark));display:grid;place-items:center;font-size:1.5rem;margin-bottom:16px;box-shadow:0 10px 24px rgba(99,102,241,.35)}
.auth-card h1{font-size:1.3rem;font-weight:800;margin-bottom:6px}
.auth-card>.muted{display:block;margin-bottom:22px;line-height:1.8}
.auth-card.staff .auth-icon{background:linear-gradient(135deg,#f59e0b,#b45309);box-shadow:0 10px 24px rgba(245,158,11,.32)}

/* ══ FORMS ══ */
label{display:block;margin-bottom:16px}
label>span{display:block;font-size:.85rem;font-weight:600;margin-bottom:7px;color:var(--ink-2)}
input[type=text],input[type=password],textarea,select{
  width:100%;padding:12px 14px;border:1.5px solid var(--line);border-radius:var(--r-sm);
  font-family:inherit;font-size:.94rem;background:#fbfcff;color:var(--ink);transition:.15s}
input:hover,textarea:hover,select:hover{border-color:#cbd5e1}
input:focus,textarea:focus,select:focus{outline:none;border-color:var(--primary);background:#fff;box-shadow:0 0 0 4px rgba(99,102,241,.12)}
input:disabled,textarea:disabled,select:disabled,button:disabled{opacity:.5;cursor:not-allowed}
textarea{resize:vertical;min-height:110px;line-height:1.9}
select{appearance:none;background-image:url("data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:left 12px center;background-size:17px;padding-left:38px}
.row{display:flex;gap:16px;flex-wrap:wrap}
.row>label{flex:1 1 210px}
.form-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:4px}

.btn{display:inline-flex;align-items:center;gap:7px;padding:11px 20px;border-radius:var(--r-sm);border:1.5px solid var(--line);
  background:#fff;color:var(--ink);font-family:inherit;font-size:.9rem;font-weight:600;cursor:pointer;transition:.15s}
.btn:hover{background:#f1f5f9;border-color:#b6c2d4;color:var(--ink)}
.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;border-color:transparent;box-shadow:0 6px 16px rgba(99,102,241,.28)}
.btn-primary:hover{background:linear-gradient(135deg,#4f46e5,#3730a3);box-shadow:0 8px 22px rgba(67,56,202,.42);transform:translateY(-1px)}
.btn-primary:active{background:linear-gradient(135deg,#4338ca,#312e81);transform:translateY(0);box-shadow:0 3px 10px rgba(67,56,202,.35)}
.btn-block{width:100%;justify-content:center;padding:13px}
.btn-ghost{background:transparent;color:var(--danger);border-color:#fecaca}
.btn-ghost:hover{background:var(--danger-soft);border-color:#fca5a5}
.btn-sm{padding:7px 14px;font-size:.83rem}

/* ══ UPLOAD ══ */
.drop{border:2px dashed #cbd5e1;border-radius:var(--r-sm);background:#fbfcff;padding:22px;text-align:center;cursor:pointer;transition:.15s}
.drop:hover,.drop.over{border-color:var(--primary);background:var(--primary-soft)}
.drop .ico{font-size:1.5rem;margin-bottom:6px}
.drop .t{font-size:.9rem;font-weight:600;color:var(--ink-2)}
.drop .s{font-size:.78rem;color:var(--muted)}
.drop input[type=file]{display:none}
.previews{display:flex;gap:10px;flex-wrap:wrap;margin-top:12px}
.previews .pv{position:relative;width:92px;height:92px;border-radius:var(--r-sm);overflow:hidden;border:1.5px solid var(--line);background:#f1f5f9}
.previews .pv img{width:100%;height:100%;object-fit:cover}
.previews .pv .rm{position:absolute;top:4px;left:4px;width:22px;height:22px;border-radius:50%;background:rgba(15,23,42,.75);color:#fff;border:none;cursor:pointer;font-size:.8rem;line-height:1;display:grid;place-items:center}

/* ══ ALERTS ══ */
.alert{display:flex;gap:10px;align-items:flex-start;padding:13px 15px;border-radius:var(--r-sm);margin-bottom:18px;font-size:.88rem;line-height:1.8}
.alert .ico{flex:0 0 auto;font-size:1rem}
.alert-error{background:var(--danger-soft);color:#991b1b;border:1px solid #fecaca}
.alert-warn{background:var(--warn-soft);color:#92400e;border:1px solid #fde68a}
.alert-ok{background:var(--ok-soft);color:#065f46;border:1px solid #a7f3d0}

/* ══ TABLE ══ */
.table-wrap{overflow-x:auto}
.table{width:100%;border-collapse:collapse;font-size:.9rem;min-width:640px}
.table th,.table td{padding:14px 16px;text-align:right;border-bottom:1px solid var(--line-soft)}
.table thead th{background:#fafbfe;color:var(--muted);font-weight:600;font-size:.79rem;letter-spacing:.2px;border-bottom:1px solid var(--line)}
.table tbody tr{transition:.12s}
.table tbody tr:hover{background:#f8fafc}
.table tbody tr[data-href]{cursor:pointer}
.table tbody tr[data-href]:hover .subj{color:var(--primary-dark)}
.table tbody tr[data-href]:active{background:var(--primary-soft)}
.table tbody tr:last-child td{border-bottom:none}
.table .subj{font-weight:600;color:var(--ink)}
.table .subj:hover{color:var(--primary-dark)}
.table .id{color:var(--faint);font-variant-numeric:tabular-nums;font-size:.85rem}
.row-high .subj::before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:#f97316;margin-inline-end:7px;vertical-align:middle}
.clip{display:inline-flex;align-items:center;gap:3px;color:var(--faint);font-size:.8rem}

/* ══ BADGES ══ */
.badge{display:inline-flex;align-items:center;gap:6px;padding:4px 11px;border-radius:999px;font-size:.76rem;font-weight:600;white-space:nowrap}
.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.badge-open{background:var(--primary-soft);color:#4338ca}
.badge-pending{background:var(--warn-soft);color:var(--warn)}
.badge-answered{background:var(--ok-soft);color:var(--ok)}
.badge-closed{background:#f1f5f9;color:#64748b}
.pill{display:inline-block;padding:3px 10px;border-radius:8px;background:#f1f5f9;color:var(--ink-2);font-size:.78rem}
.pill-high{background:#fff7ed;color:#c2410c}

/* ══ META ══ */
.meta-card{display:flex;gap:0;flex-wrap:wrap;padding:0;overflow:hidden}
.meta-card .m{flex:1 1 150px;padding:16px 20px;border-inline-end:1px solid var(--line-soft)}
.meta-card .m:last-child{border-inline-end:none}
.meta-card .k{display:block;font-size:.75rem;color:var(--faint);margin-bottom:3px}
.meta-card .v{font-size:.9rem;font-weight:600}

/* ══ THREAD ══ */
.thread{display:flex;flex-direction:column;gap:16px;margin-bottom:22px}
.msg{display:flex;gap:12px}
.msg .ava{flex:0 0 auto;width:38px;height:38px;border-radius:50%;display:grid;place-items:center;font-weight:600;font-size:.82rem;color:#fff;background:linear-gradient(135deg,#94a3b8,#64748b);margin-top:3px}
.msg-staff .ava{background:linear-gradient(135deg,#818cf8,var(--primary-dark))}
.msg .bubble{flex:1 1 auto;background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:16px 18px;box-shadow:var(--sh);min-width:0}
.msg-staff .bubble{background:linear-gradient(180deg,#fbfcff,#f7f8ff);border-color:#dfe3f7}
.msg-head{display:flex;gap:9px;align-items:center;margin-bottom:9px;font-size:.85rem;flex-wrap:wrap}
.msg-head strong{font-weight:600}
.tag{background:var(--primary);color:#fff;border-radius:999px;padding:1px 9px;font-size:.7rem;font-weight:600}
.msg-head .time{color:var(--faint);font-size:.78rem;margin-inline-start:auto;font-variant-numeric:tabular-nums}
.msg-body{white-space:pre-wrap;word-break:break-word;font-size:.94rem;line-height:1.95;color:var(--ink-2)}

/* attachments */
.atts{display:flex;gap:10px;flex-wrap:wrap;margin-top:13px;padding-top:13px;border-top:1px solid var(--line-soft)}
.att{display:block;width:118px;border-radius:var(--r-sm);overflow:hidden;border:1px solid var(--line);background:#f8fafc;transition:.15s}
.att:hover{border-color:var(--primary);transform:translateY(-2px);box-shadow:var(--sh)}
.att img{width:100%;height:88px;object-fit:cover}
.att .n{font-size:.7rem;color:var(--muted);padding:5px 7px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* ══ FILTERS ══ */
.filters{display:flex;gap:8px;flex-wrap:wrap}
.chip{padding:7px 15px;border-radius:999px;border:1.5px solid var(--line);background:#fff;font-size:.83rem;font-weight:600;color:var(--ink-2);transition:.15s}
.chip:hover{border-color:#cbd5e1;background:#f8fafc}
.chip.active{background:var(--ink);color:#fff;border-color:var(--ink)}
.chip .c{opacity:.65;font-size:.78rem;margin-inline-start:3px}

/* ══ STATS ══ */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:14px;margin-bottom:22px}
.stat{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:18px 20px;box-shadow:var(--sh)}
.stat .k{font-size:.78rem;color:var(--muted);margin-bottom:4px}
.stat .v{font-size:1.6rem;font-weight:800;letter-spacing:-1px;line-height:1.3}
.stat.s-open .v{color:var(--primary-dark)}
.stat.s-pending .v{color:var(--warn)}
.stat.s-answered .v{color:var(--ok)}

/* ══ REPLY BOX ══ */
.reply-card{border:1px solid var(--line);border-radius:var(--r);background:#fff;box-shadow:var(--sh);padding:22px;margin-bottom:20px}
.closed-note{display:flex;align-items:center;gap:10px;justify-content:center;padding:22px;background:#f8fafc;border:1px dashed var(--line);border-radius:var(--r);color:var(--muted);font-size:.9rem;margin-bottom:20px}

/* ══ FOOTER ══ */
.foot{flex:0 0 auto;margin-top:auto;border-top:1px solid var(--line);background:#fff;padding:22px 0;color:var(--muted);font-size:.84rem}
.foot .container{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:center}
.foot a:hover{color:var(--primary-dark)}

@media(max-width:640px){
  .card{padding:20px}
  .page-head h1{font-size:1.25rem}
  .nav{font-size:.84rem;gap:2px}
  .nav a{padding:6px 10px}
  .msg .ava{width:32px;height:32px;font-size:.75rem}
  .meta-card .m{flex:1 1 46%;border-bottom:1px solid var(--line-soft)}
}